What do I do if I am having problems logging in to my account?

If you've forgotten any of your details, navigate to the login screen. From here, you can choose 'I've forgotten my username' or 'I've forgotten my password', as appropriate.

What do I do if I've forgotten my username?

You can't change your username, but you can easily retrieve it if you've forgotten it. To do so, click 'I've forgotten my username' on the login screen and enter your registered email address.

If you have a joint Dealing account, or a Dealing account with a designation, please call our Customer Services team on 0345 54 32 600 and they will help you.

What do I do if I've forgotten my password?

Select 'I've forgotten my password' on the login screen. Then, enter your details and we'll send you an email with the next steps. If you don't receive an email, please get in touch with us on 0345 54 32 600.

Learn how to change your password if you simply want to update it.

What should I do if I'm locked out of my account?

For your security, you'll be temporarily locked out of your account if you enter your username and password incorrectly three times. If this happens, you'll need to reset your password. You can also wait until you're no longer locked out and try again.