Achieving your extraordinary

Our Learning & Development Team work closely with people throughout the company, helping them to progress - both professionally and personally.

Here at AJ Bell, we help people to invest. In its own way, our expert Learning & Development Team shares that same goal. By working with you and your Manager to create a tailored learning plan, the team can help you invest in your personal growth, your career and your future with AJ Bell.

Achieve your extraordinary

Your first few weeks

During your first few weeks with AJ Bell you will be invited to attend our Company Awareness Programme. This is designed to provide you with an overview of how our business works, and to help you understand the importance your role will play in the success of AJ Bell.

Regulatory training

We will give you the time and support you need to complete the regulatory training required by the FCA. We have a dedicated IT suite where you can take time away from your busy day to undertake this learning.

Telephone training

In 2020, our three-part Telephone Excellence Training was updated to a blended learning programme. This training will give you the personal skills to build and develop those all-important relationships with our customers, whatever your level of experience.

Specialist skills

After your first few weeks, your on-the-job learning will be supported and complimented by the Learning and Development Team in order for you to obtain the specialist skills required for you to excel in your role.

Leadership development

Through our carefully designed training, delivered both virtually and face to face, you’ll develop the skills and behaviours needed to be an effective and influential leader. You’ll improve your communication skills, reflect on your own leadership style and harness your ability to motivate and engage others. You might even have the opportunity to study for a leadership and management qualification!

Professional qualifications

Where appropriate for you and your role, we will give you the opportunity to continuously improve and develop your knowledge by supporting you through industry-recognised professional qualifications.

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During 2020, over 130 hours of our Company Awareness Programme were delivered to new starters, both online and face to face.

100% of our people who undertake the regulatory training required by their role are successful.

96% of employees who complete our in-house telephone training say the course improves their confidence.

In 2020, we used blended learning to deliver over 1,200 hours of specialist skills training.

In 2020, 117 of our people received internal promotions.

In 2020 alone, we supported 130 of our employees on their journey to achieving a professional qualification.

Our most successful people take responsibility for developing their knowledge and skills as soon as they start with us, and we're proud that most of our Client Services Managers and Team Leaders joined us as Administrators, progressing in the company through hard work and determination.

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