Customer focused roles

By making investing easier, we aim to help more and more people take control of their financial futures. Over 418,000 customers trust us with their investments, and it is our Customer Service Team’s job to look after every one of them by ensuring their queries and questions are dealt with promptly – whether that be over the phone or via email.

Working as part of a close-knit team, they are replied upon to be efficient, professional and approachable as they respond to customer queries, and handle the administration of their SIPPs, ISAs and GIA accounts.

On-the-job training is provided from the outset, so experience in the financial services industry is not required. For us, it’s more important to find the personality types that we think would be successful in the role – those of you who are organised, have an eye for detail and can confidently multi-task.

If that sounds like you then we’d love to hear from you! Visit our vacancies page for more information.

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Meet the team – watch Heena’s #LifeAtAJBell

As a member of the Customer Service Team, Heena is on the front line of our day-to-day operations, working with both internal and external stakeholders to achieve the right outcome for each customer. Heena was promoted to Team Leader just three weeks before the pandemic struck, which meant she and her team had to work remotely. In this new video, she describes her pride in her own achievements and those of the company that supported her, her customers, and the wider community through such a difficult time.

"As a company, we’ve always set our standards really high for customer service."


"Really, my role is always about customer satisfaction: if they’re happy, you’re happy."