Dealing Services Team Leader

An exciting opportunity has arisen for an ambitious individual to lead our Dealing Services Team. The successful candidate will provide leadership and direction to their teams, ensuring we achieve specific team objectives, and, above all, deliver an excellent customer experience.

Key responsibilities:

  • Experience within an equity and collectives trading environment
  • Manage inbound telephony for AJ Bell Investcentre products
  • Ensure all complaints are communicated in line with the agreed processes
  • Ensure FCA regulations are complied with at all times
  • Ensure internal and group service level agreements (SLAs) are met in full
  • Investigate and resolve queries / issues by liaising with areas of the business ensuring standards and timelines are met
  • Produce and deliver monthly MI to track service levels
  • Manage and develop staff to ensure consistent quality of client service

Required experience/skills:

  • Experience within an equity and collectives trading environment
  • Knowledge of shares and unit trusts
  • Specific technical working knowledge of a telephony contact centre environment
  • Sound knowledge of telephony services, call management and service level environments
  • Excellent oral and written communications
  • Experience in the leadership and development of others
  • Problem solving and decision making skills
  • Strong organisational and prioritisation skills

About Us:

AJ Bell is one of the largest providers of online investment platforms and stockbroker services in the UK, with assets under administration exceeding £68.7 billion and more than 432,00 clients. Our award-winning products include AJ Bell Youinvest and AJ Bell Investcentre. We have our head office in Manchester, as well as a Media office in London.

At AJ Bell you can expect a friendly working environment with a strong sense of team work, we have a great sense of pride in what we do and this is reflected in our guiding principles. 

We will provide all the training and support you need in order to develop within your role.  There are also opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

In return you can expect:

  • A full training programme and study support
  • Excellent career opportunities
  • 25 days holiday increasing to 30 days with length of service, plus bank holidays
  • Contributory pension scheme
  • Holiday buy/sell scheme
  • Season ticket loan
  • Free social events including monthly pay-day Friday drinks
  • Free gym and classes
  • Volunteering days
  •  + much, much more!



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