Head of Business Analysis and Delivery Execution

Reporting into the Operational Change Director and based in Manchester, the Head of Analysis and Delivery will be responsible for Business Analysis across all aspects of change across the Operations and Customer Services teams, including Regulatory demands and any ad hoc projects initiated by the Operations / Risk senior management.

The purpose of the role is to ensure that change and process improvements are resourced, analysed risk managed and delivered successfully on time, within budget and to a consistently high quality - working with Development, testing, implementation, and business teams through to live. The role will be responsible for Business Analysis and execution working in conjunction with Project Management / Governance team.

The successful candidate will have experience in the Change profession with a background of operating at ‘Head of’ level, managing business analysis / delivery teams, with a proven track record of successfully delivering change of all scale from small change to large initiatives. Evidence of the ability to influence and to develop strong relationships at all levels is key, as is the need for excellent communication skills.

What does the job involve? 

  • Leading and engaging the Analysis teams to deliver a portfolio of change and process improvement in line with agreed timescales, costs, and quality.
  • Developing and maintaining strong working relations with senior management across business areas and with key internal and external stakeholders. 
  • Championing and fostering a culture of continuous improvement across the Business Analysis teams, focusing on operational efficiency through operational change.  Engage and collaborate with business teams ensuring change is captured and fed into the change process.
  • Ensuring the Business Analysis function continuously improves business resilience and efficiency, delivering improved service and/or reducing costs for customers & advisers.
  • Leading the analysis for large and ad hoc projects / initiatives through to successful implementation.
  • Maintaining the ‘book of work’ for the Operational Change to monitor and track change, driving change and escalating issues where appropriate
  • Produce appropriate MI to support the change process.
  • Preparing, agreeing, and managing project / team budgets.
  • Developing and implementing strategic people plans for the Business Analysis teams, to include recruitment, performance management, training and development, succession planning and staff engagement, to build and support a high performing team,
  • Maintaining a detailed knowledge of industry developments, including legislative change, current best practice, and relevant contacts within the industry.

Competence, Knowledge and Skills:

  • ‘Head of’ level experience in operational change or business change roles
  • Strong leadership and management skills; role model, acts inclusively, provides direction & clarity to own teams and wider business
  • People management - engages and motivate teams to analysis teams work collaboratively and meet stretching goals.  Actively seeks to improve others by providing constructive feedback, coaching, and mentoring
  • Stakeholder management; builds and maintains positive relationships, including at Director level
  • Strategic planning and delivery
  • Sharing / adopting common practices across the Operational Change team 
  • Customer focused
  • Project management (large and small)
  • Highly effective communication skills, verbal and written
  • Critical / creative thinking; effective problem-solving and decision-making skills
  • Operational resilience and business continuity
  • Technology and Operational risk
  • Knowledge of the platform business, including CASS

About Us

AJ Bell is one of the fastest-growing investment platform businesses in the UK, with over 432,000 customers using our award-winning platform propositions to manage assets totalling more than £68.7 billion. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with an office in central London, we now have over 1000 employees and have been named one of the Sunday Times ‘100 Best Companies to Work For’ for three consecutive years.

In return for your hard work you will be entitled to:

  • Competitive salary
  • 27 days holiday increasing up to 30 days with service, plus bank holidays
  • Discretionary bonus paid twice a year
  • Contributory pension scheme
  • Paid study support for qualifications
  • Enhanced maternity/paternity scheme
  • Bike loan
  • Season ticket loan portal
  • Discounted PMI and Dental
  • Free gym 
  • Holiday buy/sell scheme
  • Free social events
  • Plus, much more
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