Regulatory complaints data

We strive to provide an excellent level of service, and always welcome any feedback or suggestions on how we can improve.

If you have a specific complaint, please get in touch with us in any of the following ways:

AJ Bell
4 Exchange Quay
Salford Quays
Manchester
M5 3EE

Tel: 0345 40 89 100

Email: enquiry@ajbell.co.uk

If you choose to make a formal complaint, we will ensure that it is investigated thoroughly, and is resolved well within the eight-week benchmark timeframe set by the Financial Conduct Authority (FCA).

The data report below shows the number of complaints we received and closed from 1 April 2020 to 30 September 2020. This data is published in a format suggested by the FCA.

Complaints publication report

Firm name: AJ Bell Securities Limited

Group: AJ Bell plc

Period covered in this report: 1 April 2021 to 30 September 2021

Brands/trading names covered: AJ Bell Investcentre, AJ Bell Youinvest, AJ Bell Securities

  Number of complaints opened by volume of business            
Product/Service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Decumulation and pensions 0.42 per 1,000 policies in force 5.07 per 1,000 policies sold 71 10 50% 50% 60% Other Admin Errors
Investments 2.42 per 1,000 client accounts 14.83 per 1,000 sales or equivalent transactions 713 429 61.54% 37.76% 61.77% Delays/Timescales

Firm name: AJ Bell Management Limited

Group: AJ Bell plc

Period covered in this report: 1 April 2021 to 30 September 2021

Brands/trading names covered: AJ Bell Investcentre, AJ Bell Youinvest

  Number of complaints opened by volume of business            
Product/Service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards 10 per 1,000 accounts N/A 6 5 60% 20% 80% Other General Admin/Delays/Timescales
Decumulation and pensions 2.82 per 1,000 policies in force 33.38 per 1,000 policies sold 506 596 40.10% 20.64% 46.64% Delays/Timescales
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