Regulatory complaints data

We strive to provide an excellent level of service, and welcome any feedback or suggestions on how we can improve.

If you have a specific complaint, please contact us at:

AJ Bell
4 Exchange Quay
Salford Quays
M5 3EE

Tel: 0345 40 89 100


If you choose to make a formal complaint, we will ensure that it is investigated thoroughly, and resolved well within the eight week benchmark timeframe set by the FCA.

The data report below shows the number of complaints we received and closed from 01 April 2020 to 30 September 2020. This data is published in a format suggested by the Financial Conduct Authority (FCA).

Complaints publication report

Firm name: AJ Bell Securities Limited

Group: AJ Bell plc

Period covered in this report: 01 April 2020 to 30 September 2020

Brands/trading names covered: AJ Bell Investcentre, AJ Bell Youinvest, AJ Bell Securities

Product/Service grouping Number of complaints opened by volume of business (provision at reporting period end date) Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks % upheld Main cause of complaints opened
Decumulation & pensions 1.01 per 1000 policies in force 145 137 24.8% 73.7% 22.6% General admin/customer service
Investments 2.07 per 1000 client accounts 422 423 50.8% 48% 33.6% General admin/customer service
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