We strive to provide an excellent level of service, and always welcome any feedback or suggestions on how we can improve.
If you have a specific complaint, please get in touch with us in any of the following ways:
4 Exchange Quay
Tel: 0345 40 89 100
If you choose to make a formal complaint, we will ensure that it is investigated thoroughly, and is resolved well within the eight-week benchmark timeframe set by the Financial Conduct Authority (FCA).
The data report below shows the number of complaints we received and closed from 1 October 2021 to 31 March 2022. This data is published in a format suggested by the FCA.
Complaints publication report
Firm name: AJ Bell Management Limited
Group: AJ Bell plc
Period covered in this report: 1 October 2021 to 31 March 2022
Brands/trading names covered: AJ Bell Investcentre, AJ Bell Youinvest
|Number of complaints opened by volume of business|
|Product/Service grouping||Provision (at reporting period end date)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Decumulation and pensions||2.69 per 1,000 policies in force||489||587||38.50%||51.28%||46%||Delays/Timescales|
|Banking and credit cards||17.09 per 1,000 accounts||14||15||46.67%||46.67%||46.67%||Delays/Timescales|