We strive to provide an excellent level of service, and always welcome any feedback or suggestions on how we can improve.
If you have a specific complaint, please get in touch with us in any of the following ways:
AJ Bell
4 Exchange Quay
Salford Quays
Manchester
M5 3EE
Tel: 0345 40 89 100
Email: enquiry@ajbell.co.uk
If you choose to make a formal complaint, we will ensure that it is investigated thoroughly, and is resolved well within the eight-week benchmark timeframe set by the Financial Conduct Authority (FCA).
The data report below shows the number of complaints we received and closed from 1 October 2021 to 31 March 2022. This data is published in a format suggested by the FCA.
Complaints publication report
Firm name: AJ Bell Management Limited
Group: AJ Bell plc
Period covered in this report: 1 October 2021 to 31 March 2022
Brands/trading names covered: AJ Bell Investcentre, AJ Bell Youinvest
| Number of complaints opened by volume of business | |||||||
|---|---|---|---|---|---|---|---|
| Product/Service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Decumulation and pensions | 2.69 per 1,000 policies in force | 489 | 587 | 38.50% | 51.28% | 46% | Delays/Timescales |
| Banking and credit cards | 17.09 per 1,000 accounts | 14 | 15 | 46.67% | 46.67% | 46.67% | Delays/Timescales |