AJ Bell Investcentre has launched a new pension commencement lump sum (PCLS) tracker, streamlining the PCLS process and saving valuable time for advisers.
Analysis by AJ Bell shows that the tracker could save around 100 working days of adviser telephone calls over the course of a typical year, based on historic PCLS call records.
The new tracker, now available via the main client dashboard online, shows the status of PCLS payments and any subsequent income requests, allowing advisers to easily track progress and keep clients informed without the need to spend time on the phone chasing updates. Advisers will be able to see how many working days have elapsed since they submitted the PCLS request alongside our standard timeframe to make the payment.
This development adds to other time-saving, ease of use enhancements to AJ Bell Investcentre over the past 12 months, including our new online Bed and ISA tool and partnerships with Woven Advice and Mabel Insights.
Mark Rendle, AJ Bell advised product director, says:
“In a tax environment that has been embroiled in political speculation over the past few years, leading to uncertainty among clients and advisers spending more time than ever supporting them through it, the need for efficient, time-saving solutions has never been greater. Our new PCLS tracker for advisers will not only allow them to easily monitor the progress of client tax-free cash payments online, but it will also save around 100 days of adviser telephone calls over the course of a year.
“This development affirms AJ Bell’s commitment to ensuring advisers have the tools they need to deliver the best outcomes for clients by saving them valuable time that they can deploy elsewhere. We are incredibly proud of the progress we’ve made improving our service and streamlining the adviser experience over the past 12 months, and we are excited about further enhancements to serve advisers and clients even more effectively going forward.”
PCLS tracker view 1:
PCLS tracker view 2 (tablet):
