Prices delayed by at least 15 minutes | Print

FTSE 100 (UKX)

Change: 22.60 (-0.22%)

Nearly half a million Lloyds customers hit by data breach after glitch

Nearly half a million Lloyds customers hit by data breach after glitch 2026-03-27T09:10:44+0000

(Alliance News) - Lloyds Banking Group PLC has paid out compensation after nearly half a million people were impacted by an IT glitch exposing the personal data of customers earlier this month.

The company said up to 447,936 Lloyds, Halifax and Bank of Scotland customers saw other people's transactions or had their data shared with others due to IT issues on March 12.

Jasjyot Singh, consumer relations head at Lloyds, apologised for the incident on behalf of the bank in a letter disclosing the scope of the issue to Parliament's Treasury Select Committee.

The banking firm confirmed 114,182 people clicked on other people's transactions when they became visible.

It added they therefore may have been shown more detailed information such as account details, national insurance numbers and payment references.

The bank has so far paid out GBP139,000 in compensation to 3,625 customers for distress and inconvenience linked to the incident.

It said no customers have so far been identified as suffering financial losses as a result.

The letter highlighted the personal data of individuals who were not Lloyds group customers had also been visible.

Lloyds said the incident was caused by a "software defect" from an overnight IT update.

Chair of the Treasury Committee, Meg Hillier, said: "Modern banking methods mean we can now perform a variety of tasks on our phones in a matter of seconds, and almost anywhere.

"What this incident brings into focus is the fact that there is a trade-off. By moving more interactions with our bank online, we place our faith in technology which can suffer unpredictable errors."

A Lloyds spokesman said: "On March 12, some customers using our app may have briefly seen transactions that were not their own following an IT change.

"The issue was quickly identified and resolved, and we've contacted customers whose transactions may have been visible for that short time."

Lloyds shares fell 1.6% to 90.88 pence each on Friday morning in London.

By Henry Saker-Clark, Press Association Deputy Business Editor

Press Association: Finance

source: PA

AJ Bell Management Limited (company number 03948391), AJ Bell Securities Limited (company number 02723420) and AJ Bell Asset Management Limited (company number 09742568) are authorised and regulated by the Financial Conduct Authority. All companies are registered in England and Wales at 4 Exchange Quay, Salford Quays, Manchester M5 3EE. See website for full details. AJ Bell procures the provision of the Morningstar Licensed Tools on an “as is” basis and does not guarantee the performance of or accept liability for the Licensed Tools. To the maximum extent permitted by law, AJ Bell excludes liability for the Licensed Tools, including liability for any failure, interruption, delay or defect in the performance of any Licensed Tool, unless it arises as a direct result of the negligence of AJ Bell.