Cookie policy


This policy is effective from 22 February 2024

Like most websites, we use cookies. Cookies are text files we send to your browser and which are stored on your computer. We use cookies because they let us arrange website content for you more quickly, and let us track how you use the website. Cookies also allow us to improve website navigation, making it easier for you to use our product and services. The majority of cookies we use collect information anonymously, but they’ll occasionally collect personal information, including your IP address.

The cookies used by AJ Bell:

  • Allow us to provide you with access to the secure area of the website or mobile app when you log in
  • Allow us to monitor your activities on our website and mobile app and the pages you visit
  • Allow us to track how you arrive at our website and whether you’ve visited us from making a search, clicking on an advert or using a link in an email we’ve sent
  • Allow us to obtain technical information about how you use our website, including the devices used and their geographical location.

Types of cookies used

Session cookies are stored on your device only for the duration of your visit to our website or mobile app. As soon as you close your browser or turn off your device or close the mobile app, session cookies are destroyed. As a security measure, your online session will terminate after a pre-determined period of inactivity and all session cookies will be destroyed. 

Persistent cookies remain on your device until they reach their expiry date (if applicable) or until you delete them. Once the cookie has expired or been deleted, it will be removed from your device. While a persistent cookie is on your device, it will be accessed each time you visit our website.

First party cookies are those set by AJ Bell, while third party cookies are authorised by us but set by a supplier we’ve appointed. Any third party cookies are only used for the purposes agreed with us. They’ll never be used by the third party for any other purpose.

How we classify the cookies we use

Essential cookies are necessary for the operation of our website and mobile app services they allow you to move around the website and the Mobile App and to use various features.

Marketing cookies track how you arrived on the AJ Bell website – letting us track visitor trends and the sites they were on before arriving at our website.

Performance cookies, including those provided by Google analytics, track the number of visitors to our website and mobile app, how long they spend on the website/app, the pages they visit and the journeys they take moving around our website/app. These cookies also track the performance of pages, customers’ interaction with these and the options on them, and enable us to test different design and content on our web pages. They also track the effectiveness of emails we send and how customers use our website when they’ve clicked through from an email campaign.

Manage cookies

Web beacons

Some emails we send you, and some pages on our website, may contain electronic images known as web beacons. These allow us to track and assess the effectiveness of a particular campaign, and tell us whether or not you’ve opened a particular email.  If you don’t want to receive web beacons, you’ll need to disable HTML images or refuse HTML (select text only) emails via your email software.

How you can manage cookies

You can set your browser to notify you when you receive a cookie, so you can decide whether or not to accept it. You can find information about how to set your browser at the following websites: 

Microsoft Internet Explorer

Mozilla Firefox

Google Chrome

Apple Safari

For details of the cookies we use, please see below. You can find more information about cookies at http://www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites you visit, visit http://tools.google.com/dlpage/gaoptout.

To opt out of receiving targeted advertisements, visit http://www.networkadvertising.org/choices/ or the DAA opt-out page http://www.aboutads.info/ or the EDAA opt-out page http://youronlinechoices.eu/.

Please note that if you choose not to accept cookies from us, you may experience difficulties using our website or mobile app.

Mobile app

We use a session cookie on our mobile app to allow us to maintain a session for you after you’ve logged in to the app.

Updates to this cookie policy

We’ll update this policy from time to time. You should regularly return to this page so you can review any changes we make, and see details of any new cookies we add. The effective date of this cookie policy will always be shown at the top of the page.

Website cookies

Cookie name Type of cookie Purpose
AJ Bell:
ASP.NET_SessionId, TRD_SESSID*,Cookie-agreed, sm_c, SSESS*, JSESSIONID
Essential Keeps track of your session when logged in to our website and helps manage your cookie preferences
Authentication:
appspname, unm, sessionNonceCookie, commonAuthId,
deviceAuth, loginsource, getOtherOtp, lastOtp
Essential Helps manage our sercure login process and store your authentication token when you are logged in
Raindrop service:
RAT
Essential Allows you to stay signed in when using the Raindrop service
Stripe:
__stripe_mid, scfc, __stripe_sid,__stripe_orig_props, recent-views
Essential We partner with Stripe for online payments. This cookie allows Stripe to remember you, and process payments without storing your card information on its servers
AWS:
AWSELB, AWSALBCORS, AWSALB
Essential AWS classic load balancer cookie which maps your session to the instance
Criteo:
has_js
Essential Determines whether or not JavaScript is enabled when you visit our site – allowing our site to perform efficiently
Drupal:
Drupal.visitor.profile, Drupal.visitor.ajb
Essential Stores our customer interface preferences
Intercom:
intercom-id-*, intercom-session-*
Essential Identification and session cookies from Intercom that are required to help deliver the live chat feature on our site
MentionMe: mm_id, mm_allocation, mm_offer_frequency, mm_overlay_suppressed, mm_conversion_message_suppressed Essential MentionMe are our refer-a-friend partner. The cookies distinguish you from other users. This helps to provide a good experience when on our site or participating in our refer-a-friend programme.
Webtrends Optimize: _wt.activeSplit, _wt.mode, _wt.user, _wt.control, _wt.conversion Essential Webtrends Optimize allows us to validate the performance of our website by running tests to improve visitor experience, understanding and satisfaction, and monitor visitor engagement with these tests.
Hotjar:
_hjAbsoluteSessionInProgress,_hjSession_XXXXXXX,
_hjIncludedInSessionSample,_hjSessionUser_XXXXXXX,
_hjIncludedInPageviewSample
Performance Hotjar cookies that let us track our customers activity on our site. Including the amount of times you visit, where you've come from and your duration on each page. Helps us understand how our platform is being used and improve to create better experiences for you. No personal identifiable information gets stored
Hubspot:
__hssc,__hssrc,__hstc,hubspotutk
Performance Hubspot cookies that let us track our customers activity on our site. Including the amount of times you visit, where you've come from and your duration on each page. Helps us understand how our platform is being used and improve to create better experiences for you. No personal identifiable information gets stored
Google Analytics:
__utm*,__utma, __utmb, __utmc, __utmz, _ga, _gat, __utmz,
_ga_9GCBZMHS7D, _ga_NTMYRNSY0K, _gat_UA-XXXXXXXX-X, _gid, DV
Performance Google Analytics cookies that let us track our customers activity on our site. Including the amount of times you visit, where you've come from and your duration on each page. Helps us understand how our platform is being used and improve to create better experiences for you. No personal identifiable information gets stored
Google Tag Manager:
_dc_gtm_UA-XXXXXXXX-X
Performance Google Tag Manager cookie that supports Google Analytics on our site.
Uabilla:
Usbls
Performance Let's us implement Usabilla features to survey and gather feedback – helping us improve the customer experience on our site
TrustPilot:
OptanonAlertBoxClosed, OptanonConsent,
tp-b2b-current-language, tp-b2b-selected-business-unit-id,businessCookieConsent,
amplitude_id_0401371089d1a27b189b1976accb81fftrustpilot.com, amplitude_id_67f7b7e6c8cb1b558b0c5bda2f747b07trustpilot.com, amplitude_id_de1e2fc13cf22ef1024015ecc1bb8ccdtrustpilot.com,
ajs_anonymous_id, ajs_group_id, ajs_user_id, _hjid, _biz_nA, _biz_pendingA, _biz_uid, hubspotutk
Performance Cookies used by Trustpilot to identify you, and allow you to leave reviews of our service
Morningstar:
_ga_G8C0R44VCK, __utma,__utmc, __utmz, _gcl_au, _ga, ELOQUA, _uetvid, mid, _gid
Performance Cookies from Morningstar that help power the pages on our site that use Morningstar data
AddThis:
__atuvc, __atssc
Performance Cookies from AddThis social sharing widget, which is embedded to our site to enable you to share content with a range of networking and sharing platforms
Crazy egg:
is_returning, _ce.s, _ceir
Performance Cookies from Crazy Egg that let us track whether a customer has visited our site before. Also track a recording visitor session unique ID, tracking host and start time
AppsFlyer
af_id, AF_SYNC, afUserId
Performance AppsFlyer is used for analytics purposes, specifically for research and analysis of users interaction with the website. Appsflyer helps us to understand, in particular, how users find our website (for example, which advertiser served an ad that led you to our website). AppsFlyer Privacy Policy is available via the link: https://www.appsflyer.com/privacy-policy/.  Please note that you may cancel collection of your personal information with AppsFlyer here: https://www.appsflyer.com/optout.
AJ Bell:
Sitereferrer
Marketing Keeps track of the traffic and application activity on our site of visitors who have navigated to us from our partner websites
Google and Bing:
HSID, SSID, APISID ,SAPISID, 1P_JAR, NID, 1P_JAR, .DDMMUI-PROFILE, ANID, OTZ,__Secure-1PAPISID,__Secure-1PSID, __Secure-3PAPISID,__Secure-3PSID, __Secure-3PSIDCC, SEARCH_SAMESITE,_RwBf, _uetsid, _uetvid, MUID, SRCHHPGUSR, SRCHUSR,_BEC
Marketing Cookies from Google and Bing which collect user info and preferences. Helps tailor online experiences and advertisement to you
Google Adsense:
_gcl_au
Marketing Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
Google Ads:
_gcl_dc
Marketing Google Ads cookies that let us gauge the performance of our ad campaigns on the web. Also helps us tailor our advertising to be more relevant for visitors of our site
Social Media:
_fbp, c_user , datr ,dpr ,fr ,sb ,spin ,wd ,xs,ads_prefs ,
auth_token, ct0, eu_cn, guest_id, mbox, muc, personalization_id, remember_checked_on, twid, AnalyticsSyncHistory, bcookie, lang, li_mc, li_sugr, liap, lidc, Lissc, lms_ads, lms_analytics, UserMatchHistory,_guid, Dnt,aam_uuid, AMCV_14215E3D5995C57C0A495C55%40AdobeOrg, gpv_pn, s_tslv
Marketing Cookies from social media companies such as Facebook, LinkedIn and Twitter that let us gauge the performance of our ad campaigns on the web. Also helps us tailor our advertising to be more relevant for visitors of our site
Doubleclick:
705-CT, 705-PV, C3UID, _drt_, id, DSID, IDE, RUL, __gads
Marketing DoubleClick.net cookies that let us gauge the performance of our ad campaigns on the web. Also helps us tailor our advertising to be more relevant for visitors of our site. DoubleClick doesn't collect or store personal information
Bloomreach:
__exponea_etc__, gid_ajb
Marketing Bloomreach cookies help us tailor our marketing to optimise our communication and to enhance the user experience
Yahoo:
A3, _gpi
Marketing Yahoo uses cookies to serve personalised advertising, control ad frequency, measure how you engage with ads as well as detect and prevent advertising fraud. For more information you can consult Yahoo's privacy policy via the link: Yahoo Cookies Policy
Amazon ads: ad-privacy, ad-id Marketing Amazon ads cookies are used for serving personalised advertisements and measuring marketing campaign effectiveness. They help Amazon Ads to provide relevant ads, prevent fraudulent activity, improve security, and understand how users interact with ads.

 

Mobile app cookies

Cookie name Type of cookie Purpose
AJ Bell: ASP.NET_SessionId,TRD_SESSID* Essential Keeps track of your session when logged in to our app