What if I have a complaint?
Answer
We hope we'll never give you cause to complain. However, if you want to report a problem, you can use the following methods:
AJ Bell
4 Exchange Quay
Salford Quays
Manchester
M5 3EE
Tel: 0345 54 32 600
Email: help@ajbell.co.uk
If you’re not satisfied with our response, you can refer your complaint to the Financial Ombudsman Service, free of charge at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0300 123 9123
Website: www.financial-ombudsman.org.uk
The Financial Conduct Authority has laid down clear procedures about how complaints should be handled. As a regulated firm, we adhere to these proceedings. Making a complaint will not affect your right to take legal proceedings.