Like most websites, we use cookies. Cookies are text files we send to your browser and which are stored on your computer. We use cookies because they let us arrange website content for you more quickly, and let us track how you use the website. Cookies also allow us to improve website navigation, making it easier for you to use our product and services. The majority of cookies we use collect information anonymously, but they’ll occasionally collect personal information, including your IP address.
The cookies used by the AJ Bell websites:
- Allow us to provide you with access to the secure area of the websites when you log in
- Allow us to monitor visitors’ activities on our website and the pages they visit
- Allow us to track how visitors arrive at our website and whether they’ve visited us from making a search, clicking on an advert or using a link in an email we’ve sent
- Allow us to obtain technical information about how visitors use our website, including the devices used and their geographical location
Types of cookies used on our website
Session cookies are stored on your computer only for the duration of your visit to our website. As soon as you close your browser or turn off your computer, session cookies are destroyed. As a security measure, your online session will terminate after a pre-determined period of inactivity and all session cookies will be destroyed.
Persistent cookies remain on your computer until they reach their expiry date (if applicable) or until you delete them. Once the cookie has expired or been deleted, it will be removed from your computer’s hard drive. While a persistent cookie is on your hard drive, it will be accessed each time you visit our website.
First party cookies are those set by AJ Bell, while third party cookies are authorised by us but set by a supplier we’ve appointed. Any third party cookies are only used for the purposes agreed with us. They’ll never be used by the third party for any other purpose.
How we classify the cookies we use
Essential cookies are necessary for you to use the website, because they allow us to maintain your session on the website after you’ve logged in to your account. We’re unable to provide our service without these cookies.
Marketing cookies track how you arrived on the AJ Bell websites – letting us track visitor trends and the sites they were on before arriving at our website.
Performance cookies, including those provided by Google analytics, track the number of visitors to our websites, how long they spend on the websites, the pages they visit and the journeys they take moving around our websites. These cookies also track the performance of pages on the websites, visitors’ interaction with these pages and the options on them, and enable us to test different design and content on our web pages. They also track the effectiveness of emails we send and how visitors use our website when they’ve clicked through from an email campaign.
Web beacons
Some emails we send you, and some pages on our website, may contain electronic images known as web beacons. These allow us to track and assess the effectiveness of a particular campaign, and tell us whether or not you’ve opened a particular email. If you don’t want to receive web beacons, you’ll need to disable HTML images or refuse HTML (select Text only) emails via your email software.
How you can manage cookies
You can set your browser to notify you when you receive a cookie, so you can decide whether or not to accept it. You can find information about how to set your browser at the following websites:
To opt out of receiving targeted advertisements, visit www.networkadvertising.org or the DAA opt-out page www.aboutads.info or the EDAA opt-out page youronlinechoices.eu.
For details of the cookies we use, please see below. You can find more information about cookies at http://www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites you visit, visit tools.google.com.
Please note that if you choose not to accept cookies from us, you may experience difficulties using our website.
Updates to this cookie policy
We’ll update this policy from time to time. You should regularly return to this page so you can review any changes we make, and see details of any new cookies we add.
Website cookies
| Cookie name | Type of cookie | Purpose |
|---|---|---|
|
AJ Bell: ASP.NET_SessionId, TRD_SESSID*,Cookie-agreed, sm_c, SSESS*, JSESSIONID |
Essential | Keeps track of your session when logged in to our website and helps manage your cookie preferences |
|
AJ Bell: isLoggedIn |
Essential | This is required for users who have logged into our website to ensure certain features of our Account menu function correctly |
|
AJ Bell: cookiesession1 |
Essential | This cookie is set by our website's security system to distinguish real users from automated traffic and protect against attacks. |
|
Authentication: appspname, unm, sessionNonceCookie, commonAuthId, deviceAuth, loginsource, getOtherOtp, lastOtp |
Essential | Helps manage our secure login process and store your authentication token when you are logged in |
|
Raindrop service: RAT |
Essential | Allows you to stay signed in when using the Raindrop service |
|
Stripe: __stripe_mid, scfc, __stripe_sid,__stripe_orig_props, recent-views |
Essential | We partner with Stripe for online payments. This cookie allows Stripe to remember you, and process payments without storing your card information on its servers |
|
AWS: AWSELB, AWSALBCORS, AWSALB |
Essential | AWS classic load balancer cookie which maps your session to the instance |
|
Criteo: has_js |
Essential | Determines whether or not JavaScript is enabled when you visit our site – allowing our site to perform efficiently |
|
Drupal: Drupal.visitor.profile, Drupal.visitor.ajb |
Essential | Stores our customer interface preferences |
|
Intercom: intercom-id-*, intercom-session-* |
Essential | Identification and session cookies from Intercom that are required to help deliver the live chat feature on our site |
| MentionMe: mm_id, mm_allocation, mm_offer_frequency, mm_overlay_suppressed, mm_conversion_message_suppressed | Essential | MentionMe are our refer-a-friend partner. The cookies distinguish you from other users. This helps to provide a good experience when on our site or participating in our refer-a-friend programme. |
| Webtrends Optimize: _wt.activeSplit, _wt.mode, _wt.user, _wt.control, _wt.conversion | Essential | Webtrends Optimize allows us to validate the performance of our website by running tests to improve visitor experience, understanding and satisfaction, and monitor visitor engagement with these tests. |
|
Vimeo: vuid |
Essential | Vimeo cookies let us track engagement and performance for videos embedded on our site. This helps us understand how our videos are being watched so we can improve the media experiences we create for you. |
|
Hotjar: _hjAbsoluteSessionInProgress,_hjSession_XXXXXXX, _hjIncludedInSessionSample,_hjSessionUser_XXXXXXX, _hjIncludedInPageviewSample |
Performance | Hotjar cookies that let us track our customers activity on our site. Including the amount of times you visit, where you've come from and your duration on each page. Helps us understand how our platform is being used and improve to create better experiences for you. No personal identifiable information gets stored |
|
Hubspot: __hssc,__hssrc,__hstc,hubspotutk |
Performance | Hubspot cookies that let us track our customers activity on our site. Including the amount of times you visit, where you've come from and your duration on each page. Helps us understand how our platform is being used and improve to create better experiences for you. No personal identifiable information gets stored |
|
Google Analytics: __utm*,__utma, __utmb, __utmc, __utmz, _ga, _gat, __utmz, _ga_9GCBZMHS7D, _ga_NTMYRNSY0K, _gat_UA-XXXXXXXX-X, _gid, DV, FPAU, FPGSID, FPID, FPLC |
Performance | Google Analytics cookies that let us track our customers activity on our site. Including the amount of times you visit, where you've come from and your duration on each page. Helps us understand how our platform is being used and improve to create better experiences for you. No personal identifiable information gets stored |
|
Google Tag Manager: _dc_gtm_UA-XXXXXXXX-X |
Performance | Google Tag Manager cookie that supports Google Analytics on our site. |
|
Usabilla: Usbls |
Performance | Let's us implement Usabilla features to survey and gather feedback – helping us improve the customer experience on our site |
|
TrustPilot: OptanonAlertBoxClosed, OptanonConsent, tp-b2b-current-language, tp-b2b-selected-business-unit-id,businessCookieConsent, amplitude_id_0401371089d1a27b189b1976accb81fftrustpilot.com, amplitude_id_67f7b7e6c8cb1b558b0c5bda2f747b07trustpilot.com, amplitude_id_de1e2fc13cf22ef1024015ecc1bb8ccdtrustpilot.com, ajs_anonymous_id, ajs_group_id, ajs_user_id, _hjid, _biz_nA, _biz_pendingA, _biz_uid, hubspotutk |
Performance | Cookies used by Trustpilot to identify you, and allow you to leave reviews of our service |
|
Morningstar: _ga_G8C0R44VCK, __utma,__utmc, __utmz, _gcl_au, _ga, ELOQUA, _uetvid, mid, _gid |
Performance | Cookies from Morningstar that help power the pages on our site that use Morningstar data |
|
AddThis: __atuvc, __atssc |
Performance | Cookies from AddThis social sharing widget, which is embedded to our site to enable you to share content with a range of networking and sharing platforms |
|
Crazy egg: is_returning, _ce.s, _ceir |
Performance | Cookies from Crazy Egg that let us track whether a customer has visited our site before. Also track a recording visitor session unique ID, tracking host and start time |
|
AppsFlyer af_id, AF_SYNC, afUserId |
Performance | AppsFlyer is used for analytics purposes, specifically for research and analysis of users interaction with the website. Appsflyer helps us to understand, in particular, how users find our website (for example, which advertiser served an ad that led you to our website). AppsFlyer Privacy Policy is available via the link: https://www.appsflyer.com/privacy-policy/. Please note that you may cancel collection of your personal information with AppsFlyer here: https://www.appsflyer.com/optout. |
|
AJ Bell: RMP_application |
Performance | Allows us to customise our Ready-made pension application flow based on your access point, for an improved user experience |
|
Contentsquare: _cs_id, _cs_s, _cs_c, _cs_cvars, _cs_ex, _cs_optout, _cs_t, _cs_same_site, _cs_root-domain, _cs_debug, _hjasCachedUserAttributes, _hjUserAttrbutesHash, _hjUserAttributes, _hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hp2_hld, _hp5_event_props.ENV_ID, _hp5_let.ENV_ID, _hp5_meta.ENV_ID, _cs_mk_aa, _cs_mk_ga, _cs_mk_pa, _cs_rl_*, _cs_tld{nnnnnnnnnnnnn} |
Performance | We use Contentsquare to collect anonymous data to see how people use our website so we can improve their experience. No personal information is collected or tracked across other websites. |
|
AJ Bell: Sitereferrer |
Marketing | Keeps track of the traffic and application activity on our site of visitors who have navigated to us from our partner websites |
|
Google and Bing: HSID, SSID, APISID ,SAPISID, 1P_JAR, NID, 1P_JAR, .DDMMUI-PROFILE, ANID, OTZ,__Secure-1PAPISID,__Secure-1PSID, __Secure-3PAPISID,__Secure-3PSID, __Secure-3PSIDCC, SEARCH_SAMESITE,_RwBf, _uetsid, _uetvid, MUID, SRCHHPGUSR, SRCHUSR,_BEC, SID, SIDCC |
Marketing | Cookies from Google and Bing which collect user info and preferences. Helps tailor online experiences and advertisement to you |
|
Google Adsense: _gcl_au |
Marketing | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services |
|
Google Ads: _gcl_dc, Conversion |
Marketing | Google Ads cookies that let us gauge the performance of our ad campaigns on the web. Also helps us tailor our advertising to be more relevant for visitors of our site |
|
Social Media: _fbp, c_user , datr ,dpr ,fr ,sb ,spin ,wd ,xs,ads_prefs , auth_token, ct0, eu_cn, guest_id, mbox, muc, personalization_id, remember_checked_on, twid, AnalyticsSyncHistory, bcookie, lang, li_mc, li_sugr, liap, lidc, Lissc, lms_ads, lms_analytics, UserMatchHistory,_guid, Dnt,aam_uuid, AMCV_14215E3D5995C57C0A495C55%40AdobeOrg, gpv_pn, s_tslv, rtcookie |
Marketing | Cookies from social media companies such as Facebook, LinkedIn and Twitter that let us gauge the performance of our ad campaigns on the web. Also helps us tailor our advertising to be more relevant for visitors of our site |
|
Doubleclick: 705-CT, 705-PV, C3UID, _drt_, id, DSID, IDE, RUL, __gads |
Marketing | DoubleClick.net cookies that let us gauge the performance of our ad campaigns on the web. Also helps us tailor our advertising to be more relevant for visitors of our site. DoubleClick doesn't collect or store personal information |
|
Bloomreach: __exponea_etc__, gid_ajb |
Marketing | Bloomreach cookies help us tailor our marketing to optimise our communication and to enhance the user experience |
|
Yahoo: A3, _gpi |
Marketing | Yahoo uses cookies to serve personalised advertising, control ad frequency, measure how you engage with ads as well as detect and prevent advertising fraud. For more information you can consult Yahoo's privacy policy via Yahoo Cookies Policy |
| Amazon ads: ad-privacy, ad-id | Marketing | Amazon ads cookies are used for serving personalised advertisements and measuring marketing campaign effectiveness. They help Amazon Ads to provide relevant ads, prevent fraudulent activity, improve security, and understand how users interact with ads |
Mobile app cookies
| Cookie name | Type of cookie | Purpose |
|---|---|---|
| AJ Bell: ASP.NET_SessionId,TRD_SESSID* | Essential | Keeps track of your session when logged in to our app |