How to reset your password

If you've forgotten your password, here's how to reset it. On the log in page, start by clicking “I’ve forgotten my password”. We’ll ask you to enter a few details, including your name, username, registered email address and date of birth. If you’ve forgotten the password of a junior account, you’ll need to enter the child’s details and the email address registered to the account. When you’re finished, click “Submit”.

We’ll then send an email to your registered email address, with a link to reset your password. In this email, just click the “Reset my password” button, or copy and paste the link into your browser. You’ll then be taken back to the AJ Bell website, where you can enter a new password. Once you’ve updated your password, you can log in again. The first time you log in after resetting your password, we'll also ask you to enter a one-time code even if you're on a device we recognise. This is just to verify that it's you.