What are secure messages and where can I find them?
Answer
Our customer support team will send you secure messages to give you updates. You’ll get a secure message when we’ve posted one of the following to your account:
- Contract note
- Dividend
- Corporate action message
We’ll also send you an email informing you that you have a new secure message.
You can send secure messages to us, too. Just log into your account and find ‘Secure messages’ within the account menu.
Secure messages are a great way to ask questions about your account and deal with queries. However, they shouldn’t be used to send us dealing instructions.