How do I pay my monthly charges?

Your monthly charges depend on the account type and the funds held in it:

• All Ready-made pension charges are included in the single account charge and taken from your chosen AJ Bell fund. No cash is held in a Ready-made pension.
• For all other accounts, we collect charges from the available cash you have in it. You need to make sure you have enough cash in your account to cover charges when they're due.
• Fund managers may also have their own charges, which they’ll take out of the fund itself.

We collect our funds and shares account charges monthly. This is usually within 20 business days of the month end. Our account charge is based on the mid-price value of your account’s investments on the last working day of the month.

There's no account charge for holding cash in any of your investment accounts. If you have a Cash savings hub with us, you won’t pay any charges on your savings account.

Can I pay charges from outside my account?

If you prefer, we can collect the account charges from the cash in your Dealing account. For this to apply to your Junior ISA, you must be its registered contact (the person who manages the account).

To set this up, open a Dealing account if you haven't already, then email customermaintenance@ajbell.co.uk to request that we collect all your account charges from your Dealing account. There is no charge for holding cash in your Dealing account.

If you want us to take the account charge from your Dealing account instead, please email us with the request at least five working days before the end of the month. Otherwise, the change won't come into effect until the following account charge is due the next month.

Please note that if there is insufficient cash in your Dealing account to cover the charges, we reserve the right to move the charge back to your account where it was chargeable. If we need to move the charge back, then all future charges will be taken from the account in which they arose.

What does my costs and charges statement tell me?

Your costs and charges statement outlines any charges we've collected from your account. It also includes any costs applied by fund managers from collective investments you held during the period. We'll send you a costs and charges statement once a year, covering the period from 1 January to 31 December.

If you're not sure what any part of your statement means, have a read of our guide to your costs and charges statement. This explains everything section by section.